Return Policy

Return Policy

Last updated November 1, 2024

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (email: customerservice@sephora.com) or our New York City Store (email: 113crosby@commodityfragrances.com).

 

Return Process

Please note that you will be responsible for all return shipping charges.

To start a return, please reach out to our customer service team, customerservice@commodityfragrances.me, so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

Exceptions    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

        

Questions

If you have any questions concerning our return policy, please contact us at: 

customerservice@commodityfragrances.me