Return Policy
RETURNS
Last updated June 13, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (email: customerservice@sephora.com) or our New York City Store (email: 113crosby@commodityfragrances.com).
RETURN PROCESS
Please note that you will be responsible for all return shipping charges.
To start a return, please reach out to our customer service team, customerservice@commodityfragrances.me, so that we can provide you with the return authorization and address.
Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.
If you have received a damaged, defective, or incorrect item, please email us and include
• Details of your request
• Your order number
• Name on the order
• Email used to place the order
• Photo and/or video clearly showing the issue
*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.
Our fragrances are housed in glass bottles—please handle them with care.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: